FAQ's

Certification & Diamonds

What kind of diamond quality assurance is given by Zivar

We use Real (Natural) Diamonds in all our Jewelleries. All our products are certified by IGI (International Gemological Institute) www.igi.org for its Diamond Quality.

Gold Purity

All our products are Hallmarked for purity of solid Gold.

Delivery 

How much does it cost me to have a Zivar product delivered to my home?

Zivar provides free secured shipping on all items within India. For international order please write us on care@zivar.co

How will the delivery be done?

We process the national delivery only through reputed shipping company like Bluedart. Please check with us if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

Discount Coupons 

What is discount coupon?

The coupon code or promo code on gift voucher is discount coupon and can be used on check out page while purchasing.

Order And Order Related Queries 

 

How to cancel or change an order?

If you would like to change or cancel an order please call Zivar.in at toll free number +91 8980701040 and also you can email us at care@zivar.co will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment. Please refer to our Money Back policy  regarding cancellation of your order.

Can I return or resize an engraved ring?

Any ring where personal engraving was added cannot be returned or exchanged but can be resized where possible.

How do I return my order?

Jewellery/Product may be returned for refund using our easy online feature found here. For exchanges, repairs or refund you may also call a Service Specialist on our customer service number +91 9909035505 for assistance or can write us on care@zivar.co

Payment 

How do I pay for what I buy at Zivar? Is my personal information secured?

We offer multiple methods of payment like: Cash on Delivery (CoD), Payment through Credit Card, Debit Card and Net Banking. We also have option of payment through EMI if you qualify for same. We assure you that all Credit/Debit card details remain confidential and private.

What is Cash on Delivery?

With Cash on Delivery (CoD), you can pay for your order in cash when it is actually being delivered.

Are there any additional shipping costs?

There are no additional shipping charges for shipment within India. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay. Additional shipping charges would be levied on International Order (Products shipped out of India).